NCCQ Successful Candidates - September 2017

Congratulations to the following candidates who were successful in passing the National Clinical Coding Qualification Examination held on 26 September 2017.


CONSULTANCY ICD-11 Editing - Volunteers required

The World Health Organization is looking for volunteers


PDP - Compliance News Updates

UK Data Protection Bill gets amended
PDP header graphic
  Issue: 20.03.2018

UK Data Protection Bill gets amended
The House of Commons Public Bill Committee has adopted amendments that introduce new measures for personal data processing carried out by safeguarding professionals. Victoria Atkins MP, Parliamentary Under-Secretary of State, the Home Office said: "This is probably the most important new measure that we intend to introduce to the Data Protection Bill. The amendments will ensure that sensitive data can be processed without consent in certain circumstances for legitimate safeguarding activities that are in the substantial public interest." Amendment 85 permits the processing of sensitive personal data which is necessary to safeguard children from physical, emotional, sexual and neglect-based abuse. Amendment 86 permits the processing of health data necessary to protect an individual's economic wellbeing where that individual has been identified as an individual at economic risk.

17th Annual Data Protection Conference - booking now open
Attend London's largest annual data protection event on the GDPR. The 17th Annual Data Protection Compliance Conference takes place in London on 11th and 12th October. Workshops on the second day feature practical compliance topics such as 'Updated Rights Under the GDPR', 'How to Implement Data Protection by Design and Data Protection by Default', 'Preparing for Compulsory Breach Notifications', and 'Cybersecurity and the GDPR'.  Bookings can be made online. Early booking is recommended, as this event has sold out in the past few years.
Facebook faces transatlantic backlash after potentially mishandling huge data breach
The UK regulator has announced that it is investigating the circumstances in which Facebook data may have been illegally acquired and used. The announcement comes after Facebook suspended data firm Cambridge Analytica (credited with helping Donald Trump win the 2016 US election) from its services, following claims that the company improperly harvested private information from 50 million Facebook users via an app. Massachusetts' Attorney General, Maura Healey, said: "This is a major breach that must be investigated. It's clear these platforms can't police themselves. Mark Zuckerberg needs to testify before Senate Judiciary." Facebook executive Andrew Bosworth tweeted "This was unequivocally not a data breach."

WhatsApp signs undertaking with ICO
WhatsApp has signed an Undertaking with the UK Information Commissioner's Office committing to not sharing personal data with Facebook until it can do so in compliance with the GDPR. The Undertaking is the outcome of the ICO's investigation of WhatsApp commenced in August 2016 into whether the company could legally share users' data with Facebook in the manner set out in its updated privacy policy. Information Commissioner Elizabeth Denham said "I reached the conclusion that an Undertaking was the most effective regulatory tool for me to use, given the circumstances of the case. As WhatsApp has assured us that no UK user data has ever been shared with Facebook (other than as a 'data processor'), I would not be able to meet the criteria for issuing a civil monetary penalty under the Data Protection Act."

UK regulator launches campaign to help 'micro-businesses' with new law
The Information Commissioner's Office has launched a GDPR awareness campaign aimed at assisting those employing fewer than 10 people. The campaign has been launched with a series of radio adverts, which are principally aimed at micro-businesses that haven't heard about the GDPR at all. Information Commissioner Elizabeth Denham said: "All organisations have to be ready for the new data protection rules, but we recognise that micro-businesses in the UK face particular challenges. For the large majority of [such] businesses, the steps towards GDPR compliance can be practical and achievable without costly or expensive external support." She added "It's also worth noting that many sector and industry groups and associations are offering help to micro businesses about the GDPR and can be a good starting point for industry-specific advice."
More in depth data protection news and articles... 

PDP Journals logo
New GDPR Article Series 

Privacy & Data Protection journalIntroducing a special series of articles on the practical changes that organisations need to implement in order to prepare for the GDPR

Visit the
Privacy & Data Protection for a Free Sample and to Subscribe

Subscribe to two or more titles at the same time and receive a 15% discount off the cheapest journal.

PDP Training logo

Our professional and practical Training Courses enable delegates to understand the legal requirements in key areas of information and data protection compliance. Courses run throughout the year around the United Kingdom.
Here is a selection of courses taking place shortly:   

Records Management 1
John Wilson, Mosaic
Organisations face increasing pressure to manage their records according to statutory and business requirements. As the use of electronic records and the deployment of electronic document and records management systems continue to increase, the core skills of the person responsible for records management become ever more important to the organisation. In many cases, appropriate data protection and FOI compliance will depend upon a good records management system.This invaluable training session, led by John Wilson, examines core concepts of good records management practice.Records Management 1 is an introductory level session that provides delegates with a thorough grounding in the fundamentals of records management, including:
  • introduction - basic concepts
  • records management tools
  • records lifecycle approach
  • designing a file plan
  • records destruction
  • legal framework / compliance
  • management of electronic records and email 
Upcoming dates for this training course are:
  • London    Monday, 9th April 2018
  • Bristol      Thursday, 14th June 2018
  • London    Tuesday, 17th July 2018
For further information and to make a booking,
  1. Visit PDP's website 
  2. Telephone PDP at +44 (0)207 014 3399
  3. Download the PDF Training Catalogue 

Records Management 2
This course examines how to implement good records management practice. Led by John Wilson, Records Management 2 is an intermediate level session that provides a grounding in the fundamentals of records management, including:
  • introduction - initiating a records management project
  • records audit
  • process mapping
  • building a business classification scheme
  • measuring performance
  • sustaining a records management programme
Delegates are encouraged to share their own experiences at the session. The day will be a mixture of presentation and practical exercises. There will be plenty of opportunity for questions.Upcoming dates for this training course are:
  • London    Tuesday, 10th April 2018
  • Bristol      Friday, 15th June 2018
  • London    Wednesday, 18th July 2018
A discount is available for delegates attending both the Level 1 and Level 2 sessions, as well as for multiple delegates attending from the same organisation.For further information and to make a booking,
  1. Visit PDP's website  
  2. Telephone PDP at +44 (0)207 014 3399
  3. Download the PDF Training Catalogue 

Data Protection - Preparing for the GDPR (Introductory Level)
Robert Bond_ Bristows
Robert Bond
The EU General Data Protection Regulation (GDPR) is by far the biggest regulatory development in information law in 20 years. Repealing the current data protection framework, the Regulation will impose new obligations on data controllers that all organisations will have to get to grips with before the Regulation enters in to force on 25th May 2018.This course provides delegates with a detailed insight in to the main provisions of the EU Regulation as well as the implications of Brexit. This course offers practical guidance on what organisations should start doing to ensure that they are prepared for the changes. The content includes:
  • the scope of the Regulation, including extra-territorial applicability
  • key definitions
  • the role of the lead authority
  • the principles relating to personal data processing, including a detailed analysis of 'consent' and 'legitimate business interests'
  • new obligations on data processors
  • data breach notification
  • new obligations for Data Protection Officers
  • data subjects' rights
  • data protection by design and default
  • accountability
  • codes of Conduct and Certification
  • international data transfers
  • consequences of non-compliance
Delegates attending this session must have a basic knowledge of current data protection legal requirements in order to be able to understand the material in this session. Delegates with little no existing knowledge should attend Data Protection Essential Knowledge Level 1 before attending this training course.The next available dates for this course are:
  • London          Tuesday, 1st May 2018
For further information and to make a booking,
  1. Visit PDP's website 
  2. Telephone PDP at +44 (0)207 014 3399
  3. Download the PDF Training Catalogue

Advanced Records Management
John Wilson_ JMW Mosaic
John Wilson
JMW Mosaic
This training course provides an in-depth analysis of the key issues and challenges facing those responsible for the management of records and information in the current business environment. This training session is designed to meet the needs of senior and more experienced practitioners and builds on the basic and intermediate skills and techniques covered on the Records Management 1 and Records Management 2 training courses. Topics covered include:Information governance
  •  Dealing with risk
  •  Records management policy development
  • Embedding good records management practice
  • Records migration and dealing with legacy records
  • Digital continuity - managing electronic records over time
Delegates are encouraged to share their own experiences in the session. 

The next available dates for this course are:
  • London          Monday, 16th April 2018
  • Manchester    Friday, 27th April 2018
  • Glasgow        Friday, 22nd June 2018
For further information and to make a booking,
  1. Visit PDP's website 
  2. Telephone PDP at +44 (0)207 014 3399
  3. Download the PDF Training Catalogue
Role: Senior Data Protection AnalystOrganisation: Office of the OmbudsmanLocation: Cayman Islands 

Upcoming session in Glasgow (final few places remaining)

This invaluable one-day session is designed to meet the needs of anyone who has responsibility for the use of employee data, including Human Resources and Compliance Officers 

PDP Training Catalogue 2018  
available for download
Browse through PDP's leading information compliance qualifications and training courses 
PDP Training Catalogue 2018 
Privacy & Data Protection Journal  
Privacy & Data Protection - Volume 17, Issue 8 
The latest edition (Volume 18, Issue 4), features the following articles:
GDPR series:
Outsourcing contracts
- all changed,
changed utterly?GDPR series: new
obligations on data
processorsGDPR series: the Right
to be ForgottenIreland's take on the
Request a FREE sample or Take out a New SubscriptionFor more information, please visit PDP Journals .  
PDP Logo 
Contact us 
Should you have any Training, Conference, Recruitment or Journal queries, please 
send us an email

Practitioner Certificate in Data Protection
Practitioner Certificate in Data Protection
Qualify as a Data Protection Practitioner

Flexible training options allow you to train alongside other commitmentsMore information >  
"The course content was informative and well presented, with very knowledgeable trainers. The exam was challenging, so I feel a real sense of achievement in having gained this qualification."   Caroline Chalk
Head External Information Services
Civil Aviation Authority
"I found the course to be thoroughly enjoyable and enlightening in a number of areas. I have managed to apply the knowledge gained through the course already in my day to day role."
Brendan Byrne
Senior Managing Consultant Security & Privacy
"The qualification strikes the right balance of interpreting important and complicated legislation and imparting this to students with a well structured course, underpinned with simple to understand information and then a vigorous examination. Organisations should feel assured by any of its staff undertaking and passing this qualification that their information is being managed and shared securely."
Kim Bellis
Records Service Manager
Royal Cornwall Hospitals NHS Trust
"I am very pleased to have followed the Practitioner Certificate in Data Protection course and passed the examination. This will be of great benefit to my employer, as it demonstrates the value we place on this complex area of ethics and compliance."
Alan White
Data Protection Manager
Pitney Bowes
"The course which was delivered by experts in the field of Privacy and Data Protection Law was very enjoyable and engaging. The examination was based on applying legislation and knowledge to practical cases rather than a test of how much information you could remember. I am delighted that I passed the exam and to have a qualification that is very much respected, as well as letters after my name! I recommend both the course and the examination for anyone wanting to increase their knowledge of Data Protection Law."
Bleneta Carr
Pearson Education
"I am delighted to have achieved this qualification. The Certificate sets a recognised standard for data protection professionals and it has provided me with the knowledge and confidence of data protection requirements, especially in light of the impending new Regulation."
Joanne Maurizi
Assistant Manager
"Attaining the Practitioner Certificate in Data Protection evidences that I have the in-depth knowledge and understanding of data protection issues required to ensure our firm remains compliant with the requirements of the legislation. The intensive 5 day course delivered by data protection experts was extremely informative, and provided me with essential technical background and practical work based scenarios before undertaking the exam."
Helen Hassen
Quality & Investigations Manager
Brewin Dolphin
 "Synectics Solutions recognises that compliance with data protection regulation is critical to all organisations that handle personal information. It has never had a greater focus than at the present time. Having looked at the training and professional qualifications available, we concluded that the PDP certification was the most appropriate for our business. The course was delivered by legal experts in the field. They were able to bring the events to life with real-life scenarios and case studies."
Steve Sands
Head of Security
Synectics Solutions
PDP, Canterbury Court, Kennington Park, London, SW9 6DE, United Kingdom

PRSB - New information sharing standard to support people with long-term conditions


A new innovation for sharing information is being released today, which will support better care for people with long-term conditions and care needs. 

As member and partner organisations, we would be grateful if you could share this story in your newsletters and via social media. I have written a short introduction below with a link (for use in newsletters). If you would like to cover the story from a carer or professional perspective, we are also able to provide blogs. (Please contact me at lizzie.cernik@theprsb.org.) 

The longer version of the press release can be found below this, for those who would like further information. You can find a link to our tweet here if you would like to share or retweet:


The standard itself can be found here

Short copy for newsletters and link:

New PRSB information sharing standard to support people with long-term conditions 

A new standard for sharing information among health and care professionals has been released, that will facilitate better and safer care for people with long-term health and care needs. 



A new standard for sharing information among health and care professionals has been released today, that will facilitate better and safer care for people with long-term health and care needs. 

The digital care and support plan standard will benefit the growing number of people living in the UK with long-term and complex conditions by setting out the key information that needs to be gathered, recorded and shared in a care plan. By improving communication between different health and care services, it will enable everyone involved in a person’s care to have access to the right information when they need it. 

It forms an important part of the national drive to provide people with long-term conditions with a personalised care plan. This includes:  

  • maintaining a person’s health and wellbeing  
  • setting goals for improvement 
  • outlining how a person wants to be cared for in a crisis situation.  

It was developed with input from a wide range of professionals, carers and the people who use services. They agreed what information it is essential to share in order to provide well-coordinated care that addresses a person’s needs and goals.  

One such person involved in the standard is Stella Smith, a professional social worker and parent carer. Speaking about the new development she said: "My son Andrew was diagnosed with an Autism spectrum condition as a child. He has received help and support from many different services, but in the past we've faced challenges in joining these up. A digital care and support plan will mean all his information, needs and future goals will be outlined in one place, making it easier for professionals to work together to help him achieve his goals." 

As well as supporting carers, the standard will also empower people using services to become more involved in their own care. “This is the first care and support plan of its kind and we will see the development of more specialist plans in future,” said Professor Maureen Baker CBE, chair of the PRSB. “Increasingly people want to take ownership for their own health and care.  Better information sharing between different services and the people using those services will help this happen.”  

“In North West London, our next step is to work with system suppliers, as well as regional and national stakeholders, to identify the functionality needed to implement interoperable care plans,” said Dr Nilesh Bharakhada, RCGP National Champion for Implementing Collaborative Care and Support Planning and clinical director for Digital Care Records and Interoperability at North West London Collaboration of CCGs. “We’re hoping that adoption of the standard by system suppliers will allow integrated digital care and support plans to be shared and modified by multidisciplinary teams across the whole spectrum of health and social care, to better support the needs of people with single and multiple long-term conditions.”

The standard has been published by the Professional Record Standards Body in collaboration with North West London Clinical Commissioning Groups, NHS Digital and the Royal College of Physicians Health Informatics Unit.  

Notes to editors:

The Professional Record Standards Body

  • The Professional Record Standards Body (PRSB) is a body responsible for the development of standards for clinical record sharing across health and care.
  • The standard has been published by the PRSB in collaboration with North West London Commissioning Groups, NHS Digital and the Royal College of Physicians Health Informatics Unit.
  • The project builds on existing national and international work on integrated care planning, linking closely with the integrated care planning collaborative, the Healthy London Partnership and the North West London Collaboration of CCGs.
  • In addition to support safer and better care, use of the digital information standard will provide providing valuable information for secondary uses, which can support future research and developments in health and social care.

North West London Clinical Commissioning Groups

  • North West London Clinical Commissioning Groups is a collaboration of eight CCGs in NW London including Brent, Central London, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hounslow and West London Clinical Commissioning Groups.
  • The information in the digital care and support plan will include a record of the person’s own goals and what needs to happen should the person’s health deteriorate. This is to ensure that health and care professionals can better understand how they can support the person to achieve their goals and provide care that is proactive and person-centred.
  • An integrated care and support plan can seamlessly capture the right information and enable it to be shared between services, moving away from having to access information in ‘silos’ on disparate IT systems 

PDP - FOI News Update

Targeted FOI audits on cards
FOI email header
  Issue: 28/03/2018


Targeted FOI audits on cards
Elizabeth Denham has given a speech about 'trust, transparency and just-in-time FOI'. During the speech the Commissioner reiterated the need to extend FOI to relevant records of organisations that have been outsourced, and confirmed that she would continue to call on the government for this. Interestingly, the Commissioner also indicated that targeted audits are on the cards. "I am giving serious consideration to other ways in which my Office might be more pro-active in ensuring compliance with the law" she said. "We respond to complaints, but from a systemic perspective, I believe that own-motion compliance investigations can be a valuable adjunct to our complaints work", she added.
Healthcare secrecy plans criticised
Proposals from the Nursing and Midwifery Council to avoid public misconduct hearings for nurses and midwives are part of a "pattern of moves to limit the public's right to know about NHS safety problems", the Campaign for Freedom of Information has said. Under the NMC proposals, where a nurse or midwife admits to having made an error, the matter will be dealt with in private without the public hearing that now takes place. Reasons for any decision will be published, but there will apparently be no published transcript. CFOI director Maurice Frankel commented: "The secrecy would not be limited to information provided by staff involved in safety incidents. It would apply to any information from any source obtained during an investigation, including information from the NHS trust itself, independent experts or a drug or medical device manufacturer. Even test results on equipment or anonymised accounts of previous incidents would be kept secret indefinitely."
Frontmen for shell companies could face jail in UK property crackdown
Frontmen of foreign shell companies that are used to conceal the true ownership of some of London's most expensive properties may face up to two years in jail and unlimited fines under new government plans. The government announced the sanctions last Thursday as it unveiled plans to establish draft laws this Summer to lift the secrecy surrounding foreign ownership of billions of pounds worth of British property. The plans follow rules on ownership and control of UK companies that were introduced in 2016.
Charge public for information requests, say officials
Civil servants in Scotland have questioned the value of transparency laws and called for the public to be charged a fee to request information. In responses to an internal blog written by the country's most senior civil servant, the officials also admitted that the actions of SNP Special Advisers could fall foul of regulators. The Scottish National Party's approach to transparency is to be examined at Holyrood by the Public Audit Committee shortly.
ICO concerned about unrecorded Stormont meetings
A desire by the Democratic Unionist Party and Sinn Fein for some meetings at Stormont not to be minuted represents an attempt to "subvert the democratic process", the Director of the UK Campaign for Freedom of Information has said. Maurice Frankel described as "unprecedented" the admission by the head of the Northern Ireland civil service David Sterling that some meetings weren't minuted because it was "safer" not to have a record which might have to be released following a Freedom of Information request. The Information Commissioner's Office has said it would be contacting Mr Sterling urgently.
Freedom of infomation JournalMore freedom of information news and articlesVisit the website to receive a Free Sample Copy or to Subscribe Now"PDP's FOI journal has proved very helpful in keeping us up to date with developments in FOI, interesting news and case law."Deborah Coombs
Nottingham University Hospitals NHS TrustSubscribe to two or more journals at the same time and receive a discount
For more information, visit PDP Journals

PDP Training logo
Professional and practical Training Courses enable delegates to understand the legal requirements in key areas of compliance.  
The following is a selection of some of PDP's current courses.  
Estelle Dehon, Cornerstone Barristers
Estelle Dehon
Cornerstone Barristers
Since the Freedom of Information Act 2000 came fully into force in 2005 we have experienced a fundamental change in the relationship between UK government and its citizens as government information has become more publicly accessible. Greater transparency is also a key policy of the Coalition Government, and in light of the deficit reduction programme there is an ever increasing public interest in how public money is spent. This has led to the publication of a wide range of public sector datasets and proposals to expand the Freedom of Information Act through the Protection of Freedoms Bill. Information Officers are central to these developments and need to be fully aware of the Act and the impact of future changes to it.This training session is designed to help those who are on the receiving end of requests for information and those who advise and assist them.This training course can be used as credit towards gaining the Practitioner Certificate in Freedom of Information.Upcoming dates for this training course are:
  • London          Monday, 23rd April 2018
  • Belfast           Monday, 24th September 2018
  • Manchester   Tuesday, 16th October 2018
For further information and to make a booking,
  1. Visit PDP's website 
  2. Telephone PDP at +44 (0)207 014 3399
  3. Download the PDF Training Catalogue 

FOI Practical Training - Level 2 (Applying the Exemptions)
Liz Fitzsimons, Eversheds
Liz Fitsimons

Public sector bodies must make daily decisions on how to respond to requests for information under the Freedom of Information Act 2000 and how to apply the exemptions in the Act. Those decisions are increasingly reviewed and, in many cases, overturned by the Information Commissioner, the Information Tribunal and the Courts. As case law develops and changes, public authorities need to ensure that they understand when the exemptions can be applied, and what they have to demonstrate to apply them correctly.This training session considers in detail the practical application of the main FOI exemptions.A discount is available for delegates booking both FOI Level 1 and FOI Level 2.This training course can be used as credit towards gaining the Practitioner Certificate in Freedom of Information.Upcoming dates for this training course are:
  • London          Tuesday, 24th April 2018
  • Belfast           Tuesday, 25th September 2018
  • Manchester   Wednesday, 17th October 2018
For further information and to make a booking,
  1. Visit PDP's website 
  2. Telephone PDP at +44 (0)207 014 3399
  3. Download the PDF Training Catalogue 

FOI and Data Protection - How They Work Together

Damien Welfare, Cornerstone Barristers
Damien Welfare Cornerstone Barristers
The competing demands of Freedom of Information and Data Protection legislation in the UK present challenges for all public bodies involved in collecting, holding and disclosing personal information. Understanding the interface between Freedom of Information laws (including the Environmental Information Regulations 2004 (EIR)) and the Data Protection Act 1998 (as well as the provisions of the upcoming General Data Protection Regulation) is essential for all those involved with information management in the public sector.This session, which is designed for people who already work with FOI issues, explains the key principles underlying the differences between FOI and data protection laws, including when personal data should and should not be released in response to subject access requests and FOI/EIR requests. Delegates who do not have an existing understanding of the basics of FOI law are recommended to attend FOI Level 1 before attending this session.This session enables delegates to understand how to manage requests for information, and to achieve best practice within their organisation.This training course can be used as credit towards gaining the Practitioner Certificate in Freedom of Information.Upcoming dates for this training course are:
  • London           Wednesday, 25th April 2018
  • Belfast            Wednesday, 26th September 2018
  • Manchester    Thursday, 18th October 2018
For further information and to make a booking,
  1. Visit PDP's website 
  2. Telephone PDP at +44 (0)207 014 3399
  3. Download the PDF Training Catalogue 
Understanding the Environmental Information Regulations
Damien Welfare, Cornerstone Barristers
Damien Welfare Cornerstone Barristers
The Environmental Information Regulations 2004 cover a wide range of information which has often been assumed to fall under the Freedom of Information Act.The scope of EIR is not restricted just to "green" subjects or information, but extends to land use, planning, transport, waste, energy, agriculture, housing development, public nuisance, and aspects of public health, food safety, buildings maintenance and cultural sites.Public authorities and their advisors, and those contracting with the public sector or carrying out public functions, need to understand the scope of the Regulations in order to handle information requests correctly. This session explains the meaning and scope of the EIR. It examines in detail the boundary with FOI, based on decisions of the Information Commissioner and Information Tribunal and on guidance from DEFRA; including the potential role of a remoteness test in limiting the range of information covered. It analyses the "exceptions" and how to approach the public interest test.The course equips practitioners to recognise and handle practical issues arising under the Regulations with confidence, and to avoid the pitfalls of dealing with information requests under the wrong regime.This training course can be used as credit towards gaining the Practitioner Certificate in Freedom of Information.Upcoming dates for this training course are:
  • London           Thursday, 26th April 2018
  • Belfast            Thursday, 27th September 2018
  • Manchester    Friday, 19th October 2018
For further information and to make a booking,
  1. Visit PDP's website 
  2. Telephone PDP at +44 (0)207 014 3399
  3. Download the PDF Training Catalogue 

Practitioner Certificate in Freedom of Information 

Qualify as an FOI Practitioner - upcoming training in April 2018
The PC.foi is the leading practical qualification for professionals who deal with FOI on a daily basis. 

Records Management Training Level 1 & 2
Final few places remaining 9th April 2018 - London

These invaluable introductory training sessions examine the core concepts and fundamentals of good records management practice

Freedom of Information Journal
Freedom of Information Journal
The latest edition (Volume 14, Issue 3), features the following articles:
Breaking the Code - Paul Gibbons, aka FOIMan
Donald Trump: the secretly open President - Ben Worthy, Birkbeck College UCL
Recent decisions of the Commissioner and Tribunal - Azeem Suterwalla & Alison Berridge, Monckton Chambers
Request a FREE sample or

For more information, please visit PDP Journals
Practitioner Certificate in Freedom of Information 
Flexible training options allow you to train alongside other commitments  
"I am very pleased to have achieved the Practitioner Certificate in Freedom of Information. The programme provides excellent knowledge and understanding on the practical applications of handling requests for information"
Louise Smith
Financial Ombudsman Service
"A very worthwhile qualification which I wholeheartedly recommend to colleagues"
Barbara Tyldesley
The Environment Agency
"I am so pleased to have passed the Practitioner Certificate in FOI. The 4 day course was excellent and I am now confident in my role as FOI Officer for Social Services. The course has helped me develop my skills and knowledge of FOI/EIR and DP and I would encourage anyone working in this area to attend."
Rachael Strand
Flintshire County Council
"The Practitioner Certificate in FOI was an excellent opportunity to receive specialised training and gain a recognised qualification. In particular, I found the instructors to be both knowledgeable and engaging. As a regulator in an overseas territory, I was easily able to translate the learning into practice. I have and do encourage other FOI practitioners to take advantage of this training programme."
Clara Smith
Information Commissioner's Office (Grand Cayman)
"I am delighted to have passed my examination, achieving this qualification and attending the courses have been a very positive experience which have boosted my confidence and enthusiasm for this subject. I found the courses very informative and the course handout binders are an excellent reference tool which is very relevant to the workplace."
Julie Johnson
Durham County Council
"I'm delighted to have passed the exam; it was hard work preparing for an exam, having not sat one for over 10 years, but the course materials really helped structure my revision. Passing has increased my confidence in dealing with the Act which will be of benefit to myself as well as my organisation."
Heledd Thomas
Comisiynydd y Gymraeg
"I found this to be a comprehensive course, which was well structured to be relevant and of interest to everyone from FOI beginners to more seasoned practitioners. The course tutors were very knowledgeable and clearly very interested in their respective topic areas, and the course was similarly detailed and well-taught."
Mark Reynolds
"I'm thrilled to have gained this qualification. FOI can be a complicated area to understand and apply, but the tutors were excellent in bringing it to life in an interesting way."
Angela Sanderson
Big Lottery Fund
"The Practitioner's Certificate has equipped me with the knowledge and confidence to undertake my role. I found the courses well presented and easy to follow. The case studies are particularly useful, as they give an insight into different scenarios that one may experience. I would recommend PDP to anyone wanting to gain this qualification."
Kim Starbuck
London Borough of Barking and Dagenham "Both the thought provoking training and materials as well as passing the exam will help to ensure we provide a prompt quality service when dealing with information requests particularly as those involving planning can raise complex issues"
John Pierce
The Department for Communities and Local Government 
PDP, Canterbury Court, Kennington Park, London, SW9 6DE, United Kingdom

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